Outstanding quality.
Our certification.
We place a high value on the quality of our services. A simple statement of intent is not good enough for us in this domain. In order to formalise this in a transparent and clear way for our clients, in 2009, we applied for certification from the Rhineland TÜV in accordance with ISO 9001:2008 und AZWV (see below). In August 2010, we were re-checked and came out once again with flying colours.
Quality management in accordance with ISO 9001:2008
At anglo business communication, quality is an everyday issue. All of our work processes are consistent in their orientation towards customers needs. We listen extremely carefully to the wishes of customers and offer language training courses which take into consideration individual needs and the general requirements of the market. As a quality service provider, we continuously check customer satisfaction using evaluations of our language courses.
We select our trainers using transparent criteria. They regularly take part in internal and external training measures whole effectiveness we continuously monitor. In order to ensure a consistently high level for our services, they are also regularly checked by external auditors.
Language courses certificated by AZWV
‘abc business communication’ has been certified as a training provider in accordance with AZWV (further education acceptance and certification regulations) and offers appropriately designed language courses, some of which may attract funding from the European Social Fund, for example. Language courses with AZWV certification are vocational training courses with practice-oriented content.
Management System Certificate
You can find an overview of our management system certificate on the 'TÜV Rheinland' website.